Reference

Terms That Keep Your Account Working

These terms set out how your vproptrader account works — what you agree to when you access the platform, how your wallet and payment activity is governed, and what applies when you use JazzCash, Easypaisa, or Raast to move funds.

Account Access TermsWallet & Payment RulesJazzCash · Easypaisa · RaastEligible Regions Only
vproptrader Terms That Keep Your Account Working
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Your account data is held securely and used only for the purposes set out in these terms — operating your account, processing payments, and meeting our legal obligations where we are required to.

Account Data We hold only the data needed to run your account and verify your identity. You can request a summary of what we hold by contacting support — we respond within a reasonable timeframe.
Cookie Use We use functional cookies to keep your session active across devices. No third-party advertising cookies are set without your consent, and you can manage cookie preferences from your account settings.
Retention Policy Account data is kept for as long as your account is active and for the period required by applicable law after closure. Verified payment records are retained separately to meet financial compliance requirements.
Requesting Changes To update your registered details or ask us to correct account information, contact support with your account reference. Identity re-verification may be required before changes are applied.
REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

Reach our support team directly through the chat widget in your account dashboard. Available for account, wallet, and terms queries during published hours.

Email Support

Send detailed terms or account questions to our support address. We aim to respond within one business day and keep a record of your query for follow-up.

Help Centre

Our help centre covers common terms questions — account verification steps, wallet rules, and what happens when a payment is disputed or reversed.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account, your payments, and your rights.

Yes. All payments through JazzCash, Easypaisa, or Raast are governed by these terms alongside the individual policies of those payment services. Both sets of rules apply to your transaction.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in both accounts being suspended and any wallet balance being held pending review.

We notify you of material changes before they take effect. Continuing to use your account after the effective date means you accept the updated terms. You can close your account before that date if you do not agree.

Contact support through live chat or email with your account reference and a data request. We will confirm what information we hold and share it with you within the period required by applicable law.

Open a query through our support channel with the transaction reference from your Raast app. Our team traces the payment against our records and responds with a status update.

No clause in these terms removes a right you hold under applicable local law. Where any term conflicts with local law, local law takes precedence and the remainder of the terms continue in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.